Terms of use

Last updated: 10 November 2026

1. Who we are and what these terms cover

Schedulo is a brand of Newey Transport Services, a sole trader business in the United Kingdom ("we", "us", "our"). These terms cover:

• the Schedulo software: Schedulo TXC, Schedulo Bus, the Schedulo Licence Manager and any other Schedulo product we license to you, in any version, on your computer or in your browser;
• licence keys, software downloads, user guides and software update notices;
• the client area at account.schedulo.uk and the CMS at cms.schedulo.uk;
• the web versions of our apps at txc.schedulo.uk, bus.schedulo.uk and coach.schedulo.uk;
• support cases, bug reports and the software feedback page;
• consultancy work; and
• this website, schedulo.uk.

By using any of them you agree to these terms. If you use them for a company, you confirm you may agree to these terms for it, and the company is responsible for what its people do. If we have a separate written agreement or quote with your company that says something different, that agreement wins where the two differ. Questions: Support@schedulo.uk.

2. Words we use

• Licensed company: the company (or sole trader or organisation) we have agreed to license Schedulo software to.
• Authorised user: a person we have issued a licence key or client area account to, for a licensed company or for themselves.
• Licence key: a key we issue to unlock Schedulo software. A user key (starting NTSU-) carries the person's name, company, products and dates. A manager key (starting NTSM-) lets a licensed company make user keys for its own people.
• Downloads: software installers, user guides, price lists and other files we make available to you in the client area, and the web apps.

3. Your licence to use Schedulo software

• Schedulo software is licensed, not sold. While your licence lasts and any fees are paid, we give the licensed company a non-exclusive, non-transferable right for its authorised users to use the products on their licence keys, for the licensed company's own business, within the dates and any limits on the key or in our agreement (such as the number of people, computers, vehicles or depots).
• You may install the software on the computers your authorised users use for that purpose, and keep reasonable backup copies inside the licensed company.
• A trial or demonstration key is for trying the software, ends on its expiry date, and gives no right to keep using the software afterwards.
• Requesting a key in the client area does not create a licence. A licence starts when we issue the key.
• Anything not granted here is kept by us.

5. Licence keys

• Keys are checked on your computer and do not need an internet connection. A key stops working when it expires or if it is revoked.
• We publish a signed list of revoked keys online, which the apps check when they can. A failed check never stops the apps from starting.
• We may revoke a key that has been shared or passed on, that was issued in error, where a licence ends or fees are not paid (see section 10), or at your request.
• Keep keys safe. We never send a key's text by email from the client area; you can see your keys there when signed in. A company manager can see the whole company's keys.

6. Downloads, updates and the web apps

• The client area shows the downloads and software update notices for the products on the licence keys in use that you can see. Revoked and expired keys do not count. What you see may differ from colleagues, because we set downloads per company and per person.
• Updates are covered by the same licence as the version they replace, unless we say otherwise when we release them. We may stop supporting older versions.
• The web apps at txc.schedulo.uk, bus.schedulo.uk and coach.schedulo.uk are Schedulo software in your browser, and sections 3 to 5 apply to them in the same way. Their links in the client area are for authorised users only.

7. Your data and third-party data

• Your timetables, schedules, blocks, duties, TransXChange files and other work you create with Schedulo belong to you or your company. The apps keep them on your own computer or in your browser; we do not receive them unless you send them to us, for example in a support case or for consultancy.
• Schedulo works with data published by others, such as NaPTAN stops, the Bus Open Data Service (BODS), TransXChange from other systems and Street Manager roadworks open data. That data is supplied by its publishers under their own licences (often the Open Government Licence). We do not guarantee it is complete, accurate or up to date.
• You are responsible for checking anything you publish or submit using Schedulo, such as data published to BODS, registrations with the Traffic Commissioners, timetables, rotas and drivers' hours. The apps' checks help but do not replace your own.

8. Client area accounts

• Accounts are created only by us. Nobody can sign up for one. You get an invitation link by email to set up your account.
• You can sign in with Google or with a password. Passwords must be at least 8 characters with at least one number and one symbol. If you forget it, we can email you a reset link.
• Your account is for you alone. Keep your password private, do not share your account, and tell us straight away if you think someone else has used it.
• A company manager can see the company's licence keys, key requests, support cases, bug reports and software updates.
• Keep your details up to date, and tell us when someone at your company leaves so we can close their account.

9. Support cases, bug reports and feedback

• Give us accurate information so we can help. Only include other people's personal information, in words or in screenshots and photos, when it is needed to solve the problem.
• Do not upload anything harmful, unlawful, or that you do not have the right to share.
• Reply targets for support cases are what we aim for, not a guarantee, unless your agreement with us says otherwise.
• If you send us ideas, feedback or bug reports, we may use them to improve Schedulo without owing you anything for them. We will not publish your name or company with your feedback without asking you first.
• The software feedback page is for people we have invited. We may limit how often it can be used.

10. Plans, fees and trials

• Prices, how often you are billed and what is included are set out in your plan or quote. Prices exclude VAT unless we say otherwise.
• If fees are not paid on time, after telling you we may suspend downloads and the client area, and revoke or not renew licence keys, until they are paid.
• When a plan ends, the keys it covers stop being licensed at the end date, even if a key has a later expiry date.

11. Consultancy

• We agree the scope, price and timing of consultancy work in a written quote before any work starts. The quote's terms apply to that work, with these terms filling any gaps.
• Our advice relies on the information and data you give us. You remain responsible for decisions about your services, registrations and compliance.
• Unless the quote says otherwise, once paid you may use what we produce for you in your own business. We keep our own tools, methods and know-how, and may reuse general learning without your confidential information.
• We keep your data and business information confidential and use it only for the work.
• The health check on the Consultancy page only suggests where to start. It is not advice about your operation.

12. Using the services fairly

Do not try to get round security, reach information that is not yours, overload the services, copy or scrape them by automated means, test them for weaknesses without our written permission, or use them for anything unlawful.

13. Ownership

The Schedulo software, the website, the client area, the CMS, the user guides, leaflets and their content belong to Newey Transport Services or our licensors. The Schedulo name and logos and our product names are our trade marks. Open-source parts of the software are used under their own licences, which these terms do not limit.

14. Suspending and ending access

• We may suspend or close an account, stop downloads or revoke keys to protect the service, if these terms are broken (in particular section 4), or when your company is no longer a client.
• When a licence ends, stop using the software it covered and delete our downloads, except for copies you must keep by law. Your own files stay yours, and the apps' standard formats (such as TransXChange) can be opened by other software.
• Sections 4, 7, 13 and 15 continue after a licence or account ends.

15. Availability and liability

• We work to keep the services available and accurate, but the website, the client area and the web apps are provided as they are and may change, pause or stop. We are not responsible for losses caused by a service being unavailable.
• Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. If you are a consumer, nothing here affects your legal rights.
• Otherwise, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data. Our total liability to a licensed company in any 12 months is limited to the fees it paid us in that period, unless your agreement with us says otherwise.

16. Changes, law and contact

We may update these terms and will change the date at the top when we do. If a change affects licensed companies significantly, we will tell account holders by email. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

How we use personal information is explained in our privacy notice. Questions about these terms: Support@schedulo.uk. Licence keys: Licence@schedulo.uk.